As an appointment-only establishment, our therapists and estheticians arrive specifically for scheduled bookings. To help us serve all clients effectively, we kindly ask that you adhere to the following policies:

• Cancellations: Weekday Appointments

Weekday appointments require at least 24 hours’ notice for cancellations or changes.

• Cancellations made with less than 24 hours’ notice will result in a 100% service price cancellation fee.

• No-show appointments will also result in a 100% service price cancellation fee.

Weekends and Holiday Appointments

Due to high demand for weekend and holiday availability, we require at least 48 hours’ notice for cancellations or changes.

• Cancellations & appointment adjustments, made with less than 48 hours of the scheduled appointment will incur a 100% cancellation charge to the card on file.

• No-show appointments will also result in a 100% of service price.

• Reschedules & Adjustments:

Rescheduling or adjusting an appointment both weekday and weekend appointments will require an account charge to secure the new appointment time. This charge will be applied toward the rescheduled service and serves as a prepayment due to the late change.

If you need to cancel, reschedule, or edit your appointment, please call us as soon as possible.

We also ask clients to confirm their appointments via text, email, or by calling us during working hours at (571)-358-8236. For your convenience, we may contact you to confirm your booking.

Information We Collect

Personal Information vs. Non-Personal Information

We collect information to enhance your experience on our website. This includes:

• Personal Information: Details that can identify or contact you, such as your name, email address, phone number, mailing address, and payment information. We may collect this when you:

• Make purchases

• Join our mailing list

• Fill out surveys

• Request consultations

• Enter promotions

• Complete questionnaires, such as those involving health or skin history (e.g., age, allergies, medications, and health concerns).

If you purchase a gift card, we may also collect the recipient’s name and contact details.

• Non-Personal Information: Data that does not identify you, such as:

• Demographic information

• Pages visited

• Interests in certain products or services

Non-Personal Information may be gathered through automated technologies during your interactions with the website.

Accessing and Updating Personal Information

You may review, update, or correct your Personal Information by contacting us at info@meridianmassagespa.com. Upon written request, we can delete your Personal Information from our database. However, a copy may be retained for legal or archival purposes.

We may also use the contact information you provide during incomplete or canceled transactions as outlined in this Privacy Policy.

Information Collected Through Technology

To improve your website experience, we and third-party service providers may collect additional data using technology, such as:

• Cookies: Small data files stored on your device to personalize your experience. Cookies may be combined with other information to provide tailored services.

• IP Address: Automatically logged when accessing the website. While not personally identifiable alone, it helps us monitor site usage.

• Web Analytics: Tools to track pages viewed, session duration, and user activity, aiding in website optimization.

Gift Card Terms & Conditions

These Terms govern the purchase and use of gift cards (“Gift Cards”) from Meridian Massage Spa (“we,” “us,” or “spa”), available through meridianmassagespa.com. By purchasing or using a Gift Card, you agree to these Terms and our Privacy Policy.

Purchasing Gift Cards

We accept major credit cards and cash. Purchases are not final until you receive a confirmation email. Gift Cards may be sent via email, mail, or picked up in-store. Delivery times may vary.

Using Gift Cards

Gift Cards can only be redeemed at our spa. Present the card or code at checkout. They can’t be combined with other offers unless stated. If your total exceeds the card value, the balance must be paid separately. Remaining balances stay on the card until expiry.

Gift Cards can’t be reloaded, resold, transferred for value, or redeemed for cash (except as required by law), and cannot be used to buy other Gift Cards.

Expiration & Fees

Gift Cards expire five (5) years from the purchase date, unless otherwise required by law. No fees apply before expiration.

Refunds & Exchanges

Gift Card purchases are non-refundable unless required by law. Items bought with Gift Cards follow our standard return policy. Refunds are usually reissued as Gift Card credit.

Changes to Terms

We may update these Terms at any time. Continued use of Gift Cards after changes means you accept the updated Terms.